If you have questions, we've got answers. Browse our FAQ below or contact our support team for further assistance.
Ordering
How do I place an order?
It's simple: 1) Search for your medicine. 2) Select the dosage and quantity. 3) Add to cart and proceed to checkout. 4) Upload your prescription (if required) and complete payment. You will receive an email confirmation instantly.
Can I cancel my order after placing it?
Yes, you can cancel your order within 24 hours of placing it or before it has been shipped. Please contact our support team immediately.
Can You Guarantee Confidentiality About My Purchases?
The Generic World offers you full confidentiality and an anonymous experience for buying medicines as it does not share your personal or payment transaction details with anyone.
Shipping & Delivery
How long does delivery take?
Domestic orders typically arrive within 3-5 business days. International orders usually take 10-15 business days depending on customs clearance in your country. You will receive a tracking number as soon as your order ships.
Is the packaging discreet?
Absolutely. We understand your need for privacy. All orders are shipped in plain, unmarked brown boxes with no medical labels or logos on the outside. The return address does not mention 'Pharmacy'.
Payment & Security
Is it safe to use my credit card?
Yes. Our website uses 256-bit SSL encryption to protect your data. We do not store your credit card information on our servers; it is processed securely by our payment gateway partners.
What payment methods do you accept?
We accept all major Credit/Debit cards (Visa, Mastercard, Amex), and select E-wallets. We do not accept Cash on Delivery for international shipments.
How do I return a product?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Due to health regulations, we cannot accept returns of opened prescription medications, but we will issue a full refund or reshipment for any error on our part.
